The first customer we would like to feature in our Client Success Summer Blog Series is NOW Courier. What makes NOW Courier’s cloud implementation unique is the ongoing consultation we provide to find the best business strategy to support technology upgrades and the growing demands for client logistics and delivery needs. This ongoing consultation is essential to NOW Courier’s continued success.
NOW Courier was founded in Indianapolis in 1986 to serve the on-demand delivery market in the areas of printing, legal, manufacturing, financial, and medical deliveries. Today the company has expanded to eight Midwest locations and serves the need for on-demand and pre-scheduled deliveries. The company’s rapid expansion supporting 600 plus drivers and an estimated 3 million or more deliveries per year exposed the need to improve their communication processes and IT infrastructure.
The days of two-way radios, handwritten order cards and maps served a purpose, but NOW Courier had a desperate need to keep pace with driver and customer communication, billing and integrated systems. They also hosted all their servers in house and were backing up their data on tape. This meant all seven branch locations and their drivers were taken offline if the Indianapolis location lost connectivity or if a server crashed.
Polleo Systems highly recommended NOW Courier make a switch from an in-house server infrastructure to a fully hosted, scalable virtual server environment solution to support all eight of the locations. This solution also eliminated the unpredictable method of manually storing and backing up their data on a tape. Polleo also knew NOW Courier needed personalized consultation to find the best business strategy to support technology upgrades and the growing demands for client logistics and delivery needs.